The Centralized Access Representative may be responsible for contacting patients via phone to complete Electronic Medical Record (EMR) system records, interpret coverage limitations, evaluate patient versus insurance coverage, attempt patient liability collections, follow up with payors/patients to secure accounts and respond to insurance verification questions. The Centralized Access Representative may also be responsible for outside communication to and from the Centralized Access Representative department in order to complete patient account work, including but not limited to: RWJBH practices/departments, RWJBH Revenue Cycle Team, Information Technology / Systems (ITS), RWJBH Training Team, Operations leadership, payor representative, and non-RWJBH referring providers.
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